Exploring Resort Reps: Roles and Responsibilities

Exploring Resort Reps: Roles and Responsibilities

Learning Objective

At the end of the lesson, you will be able to list the different types of resort reps overseas in tourism destinations and summarize their roles, responsibilities, and duties.

List as many resort rep jobs as you can!

Slide 1: Introduction

What is a resort rep? A resort rep is a professional who assists tourists and provides support during their stay at a resort or tourist destination.

Slide 2: Types of Resort Reps

There are several types of resort reps, including transfer reps, excursion reps, welcome reps, and customer service reps.

Slide 3: Transfer Reps

Transfer reps are responsible for greeting tourists at the airport, arranging transportation to the resort, and ensuring a smooth check-in process.

Slide 4: Excursion Reps

Excursion reps organize and promote various excursions and activities for tourists, ensuring they have memorable experiences during their stay.

Slide 5: Welcome Reps

Welcome reps provide a warm welcome to tourists upon their arrival at the resort, assist with check-in, and provide information about resort facilities and services.

Slide 6: Customer Service Reps

Customer service reps handle guest inquiries, resolve complaints, and ensure overall guest satisfaction during their stay at the resort.

Slide 7: Additional Roles

Apart from the main types, there can be other specialized roles like kids club reps, entertainment reps, and sales reps.

Slide 8: Responsibilities and Duties

Resort reps are responsible for providing information and assistance to tourists, ensuring their needs are met, resolving issues, and enhancing their overall experience.

Slide 9: Qualifications and Skills

Resort reps should have excellent communication skills, knowledge of the local area, ability to handle stress, problem-solving skills, and a friendly and approachable demeanor.

Slide 10: Challenges and Rewards

Being a resort rep can be challenging due to long hours, dealing with difficult guests, and being away from home. However, it offers the opportunity to work in a dynamic environment and interact with people from different cultures.

Slide 11: Training and Development

Resort reps typically undergo training programs to gain knowledge about the destination, learn customer service skills, and familiarize themselves with resort policies and procedures.

Slide 12: Case Study

Present a scenario where a resort rep is faced with a challenging guest situation. Ask students to analyze the situation and suggest appropriate actions for the resort rep.

Slide 13: Interactive Quiz

Conduct a quick interactive quiz to test students' knowledge about different types of resort reps and their roles.

Slide 14: Real-Life Examples

Share real-life examples or testimonials from resort reps to provide insights into their experiences and the impact they can have on tourists' vacations.

Slide 15: Review and Summary

Recap the main types of resort reps and their roles, responsibilities, and duties. Encourage students to ask any remaining questions.

Slide 16: Conclusion

Congratulations! You have learned about the different types of resort reps and their roles in tourism destinations. Keep exploring the fascinating world of hospitality and tourism!

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.