Consumer Rights: Empowering Informed Buyers

• Business Studies
• Secondary Education

Consumer Rights: Empowering Informed Buyers

Learning Objective

At the end of the lesson, you will understand the concept of consumerism and the rights and responsibilities of consumers.

What do you already know about consumer rights?

What is a Consumer?

A consumer is a person who purchases goods or services for personal use.

Informed Consumer

An informed consumer is someone who makes purchases based on knowledge and understanding of products and their rights.

Redress for Faulty Goods

Consumers have the right to seek redress, such as a refund or replacement, for faulty goods they have purchased.

Rights When Buying Online

When buying online, consumers have the right to clear information, a cooling-off period, and protection against fraudulent activities.

Sale of Goods and Supply of Services Act 1980

This act outlines the rights and responsibilities of consumers and sellers in relation to the sale of goods and supply of services.

Interactive Activity: Case Studies

Present case studies of consumer rights violations and ask students to identify the rights that have been infringed.

Recap and Q&A

Review the key concepts of the lesson and address any questions or concerns from the students.

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.