This lesson contains 15 slides, with interactive quizzes, text slides and 1 video.
Lesson duration is: 30 min
Items in this lesson
Letter of Complaint
Slide 1 - Slide
Index
Prior knowledge
How to
Testing knowledge
Get to work
Slide 2 - Slide
Today's objective
You are able to use the right tone of voice.
You are able to use appropriate language.
You are able to write a letter of complaint
Slide 3 - Slide
Knowledge about a letter of complaint
Slide 4 - Mind map
Slide 5 - Video
Parts of a Letter of Complaint
Part 1: Introduction, why are you writing?
Part 2: Dissatisfaction, what is your complaint about? Include evidence of what is going on
Part 3: Solution/call for action
Part 4: Salutation
Slide 6 - Slide
DO'S
Use calm and polite language
Indicate the problem/give an option/solution
Proper and formal language
Be concise and to the point
DON'TS
Contractions
Informal language (slang)
Spelling/grammar mistakes
No threats or warnings
Unimportant details
Slide 7 - Slide
What is understood under proper and formal language? (Write down a few words or a sentence)
Slide 8 - Open question
What is understood under calm and polite language? (Write down a few words or a sentence)
Slide 9 - Open question
What is the most difficult part about the letter of complaint? F.E.: Lay-out; correct grammar and spelling; tone of voice; addressing; coherence; formality; contractions; something else
Slide 10 - Open question
B2 Writing
You are able to:
Include all details that are asked
Coherence (signal and linking words)
Vocabulary (familiar and unfamiliar)
Grammatically correct writing
Spelling is correct
Lay-out is pleasant to read and well structured
Know who you are writing to
Slide 11 - Slide
Example B2 Writing
However, therefore, moreover, furthermore etc.
Make references in the text (Name, he, she, they, etc)
Aquire, experience, until, necessary, recommend.
For every paragraph leave an open space (Don't give them titles)
Dear Mrs Jones, / Dear Sir or Madam, Yours sincerely / Yours faithfully, Kind regards,
Slide 12 - Slide
Assignment
See Brightspace for assignment details
Slide 13 - Slide
DONE? Give feedback
Switch assignments with your neighbour.
Answer the questions below the assignment.
Done? Give feedback to each other
Is everything included?
Give 2 compliments (what went well?)
Give 2 pointers of improvement (what could go better?)
Slide 14 - Slide
Recap of the goals Write down your answers:
Which tone of voice is needed? What is considered appropriate language?