Letter of Complaint B1

Letter of Complaint
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Slide 1: Slide
EngelsMBOStudiejaar 2

This lesson contains 15 slides, with interactive quizzes, text slides and 1 video.

Items in this lesson

Letter of Complaint

Slide 1 - Slide

Index
Prior knowledge

How to

Testing knowledge

Get to work

Slide 2 - Slide

Today's objective
You are able to use the right tone of voice.

You are able to use appropriate language.

You are able to write an e-mail of complaint to bol.com

Slide 3 - Slide

Knowledge about a letter of complaint

Slide 4 - Mind map

Slide 5 - Video

Parts of a Letter of Complaint
Part 1: Introduction, why are you writing?

Part 2: Dissatisfaction, what is your complaint about? Include evidence of what is going on

Part 3: Solution/call for action

Part 4: Salutation

Slide 6 - Slide

DO'S

Use calm and polite language
Indicate the problem/give an option/solution
Proper and formal language
Be concise and to the point



DON'TS

Contractions
Informal language
Spelling/grammar mistakes
No threats or warnings
Unimportant details

Slide 7 - Slide

What is understood under proper and formal language? (Write down a few words or a sentence)

Slide 8 - Open question

What is understood under calm and polite language? (Write down a few words or a sentence)

Slide 9 - Open question

What is the most difficult part about the letter of complaint?
Lay-out
Correct grammar and spelling
Tone of voice
Addressing
Coherence
Formality
Contractions
Something else

Slide 10 - Poll

B1 Writing
You are able to:
  • Include all details that are asked (if not, you get a 1 or NS)
  • Coherence (signal and linking words)
  • Vocabulary (familiar and unfamiliar)
  • Grammatically correct writing
  • Spelling is correct 
  • Lay-out is pleasant to read (don't copy the task lay-out)
  • Know who you are writing to

Slide 11 - Slide

Example B1 Writing
  • But, because, while, if, unless
  • Make references in the text (Name, he, she, they, ect) 
  • He's outside of the door / I fed all of her fish, then cleaned its tank.
  • Aquire, calender, expieriance, untill, neccesary, passtime, reccommend.
  • For every paragraph leave an open space (Don't give them titles)
  • Dear Mrs Jones, / Dear Sir or Madam, Yours sincerely / Yours faithfully, Kind regards,

Slide 12 - Slide

Open Teams and go to assignments

Slide 13 - Slide

DONE? Give feedback 
Switch assignments with your neighbour.

Answer the questions below the assignment.

Done? Give feedback to each other


Is everything included?

Give 2 compliments (what went well?)

Give 2 pointers of improvement (what could go better?)

Slide 14 - Slide

Recap of the goals
Write down your answers:

Which tone of voice is needed?
What is considered appropriate language?

Slide 15 - Open question