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Letter of Complaint B1
Letter of Complaint
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Slide 1:
Slide
Engels
MBO
Studiejaar 2
This lesson contains
15 slides
, with
interactive quizzes
,
text slides
and
1 video
.
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Items in this lesson
Letter of Complaint
Slide 1 - Slide
Index
Prior knowledge
How to
Testing knowledge
Get to work
Slide 2 - Slide
Today's objective
You are able to use the right tone of voice.
You are able to use appropriate language.
You are able to write an e-mail of complaint to bol.com
Slide 3 - Slide
Knowledge about a letter of complaint
Slide 4 - Mind map
Slide 5 - Video
Parts of a Letter of Complaint
Part 1: Introduction, why are you writing?
Part 2: Dissatisfaction, what is your complaint about? Include evidence of what is going on
Part 3: Solution/call for action
Part 4: Salutation
Slide 6 - Slide
DO'S
Use calm and polite language
Indicate the problem/give an option/solution
Proper and formal language
Be concise and to the point
DON'TS
Contractions
Informal language
Spelling/grammar mistakes
No threats or warnings
Unimportant details
Slide 7 - Slide
What is understood under proper and formal language? (Write down a few words or a sentence)
Slide 8 - Open question
What is understood under calm and polite language? (Write down a few words or a sentence)
Slide 9 - Open question
What is the most difficult part about the letter of complaint?
Lay-out
Correct grammar and spelling
Tone of voice
Addressing
Coherence
Formality
Contractions
Something else
Slide 10 - Poll
B1 Writing
You are able to:
Include all details that are asked (if not, you get a 1 or NS)
Coherence (signal and linking words)
Vocabulary (familiar and unfamiliar)
Grammatically correct writing
Spelling is correct
Lay-out is pleasant to read (don't copy the task lay-out)
Know who you are writing to
Slide 11 - Slide
Example B1 Writing
But, because, while, if, unless
Make references in the text (Name, he, she, they, ect)
He's outside of the door / I fed all of her fish, then cleaned its tank.
Aquire, calender, expieriance, untill, neccesary, passtime, reccommend.
For every paragraph leave an open space (Don't give them titles)
Dear Mrs Jones, / Dear Sir or Madam, Yours sincerely / Yours faithfully, Kind regards,
Slide 12 - Slide
Open Teams and go to assignments
Slide 13 - Slide
DONE? Give feedback
Switch assignments with your neighbour.
Answer the questions below the assignment.
Done? Give feedback to each other
Is everything included?
Give 2 compliments (what went well?)
Give 2 pointers of improvement (what could go better?)
Slide 14 - Slide
Recap of the goals
Write down your answers:
Which tone of voice is needed?
What is considered appropriate language?
Slide 15 - Open question
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