1.1 Explain the different stages of the passenger journey

• Aviation
• Further Education (Key Stage 5)

Unit 25 

Airport Terminal Operations 

Learning outcomes 

1.  Understand the passenger journey

2.  Understand how airports maximise passenger flow 

3.  Prepare a plan for a future terminal development

4.  Review a terminal development plan 

Deadline dates

Assignment 1 

Outcome 1 and 2

19th February 2025 

Assignment 2 

Outcome 3 and 4 

5th May 2025

What is the busiest airport in the world?

Airport owners/operators 

Vinci Airports 

MAG 

Heathrow Airport Holdings 

daa international 

Ferrovial 

Aena

1.1 

Explain the different stages of the passenger journey

Which airport terminals have you been to?

Car park operations 

What types of car parks are usually at airports?

Check in 

Which of these are types of check in?

1. Online
2. Manual
3. Self service
4. Bag drop

VIP passenger journey 

VIP lounges 

VIP terminal 

join.prioritypass.com

VIP - lounge pass 

sentinel-aviation.com

VIP terminals 

Security checks

Boarding 

Special service requests (SSRs)

Transit/transfers 

Arrival services 

Baggage reclaim

Property irregularity report (PIR) - lost/damaged/pilfered

Border force 

Now complete 1.1

Select an airport of your choice - produce a flowchart to show the different stages of the passenger journey.

Include images and diagrams 

References