EXTRA W4 L1 touring the showroom

• Engels
• MBO
• Studiejaar 2

SPOKEN INTERACTION

the customer consultation

You can find the worksheet in Teams - Lease material - Interior & Design - Y2 - Spoken Production - customer consultation

During this project you will...

Practise your English speaking skills.

• learn how to develop a professional and long-lasting relationship with a customer.
• practise talking to customers on the phone.
• practise touring the showroom.
• get some tips on how you can do more than what the customer is expecting.
• learn how to deal with customer feedback.

the customer has come back to the store...

You will learn what to focus on when touring
the showroom with a customer + helpful phrases.

 

You will practise spelling information in English.

     What do you do when a customers walks around the showroom?

TODAY'S LESSON:

rapport = a close and harmonious relationship where

you understand eachother and communicate well.

Watch a video about the different ways a consultant can help.

by LA-Z-BOY  Canada                                          +/- 3 minutes

LA-Z-BOY is a brand of popular recliner chairs and sofas in the US, which means that the furniture can be adjusted to different positions, including the foot rest.

Watch the video and answer the questions on the worksheet. 

worksheet: TASK 1

1. Fill in the gap:
“Our store will provide you with the best experience and a _____________ you’re delighted with.”

2. What is LA-Z-BOY’s company mission?
"To create customers for life + ______________________________________."

__________________________________________________

3. What is NOT something
that every consultant has to do?

1. greet and welcome every customer
2. give information about any piece of furniture in the showroom
3. help customers select the right size/ shape for their furniture
4. help select the latest styles of furniture for the showroom

4. Fill in the gap:
“The key to finding furniture you love, and _________ enjoying, is to make sure it is the right __________.” TWO ANSWERS!

5. What does it mean to ‘sit-test’ something?

6. What can happen if you do not properly ‘sit-test’ a chair/ sofa?
Give THREE examples.

7. "You will work with the same consultant from the beginning until the end of the design process."
Why is this done, according to the video?

8. After fitting the furniture to the customer’s body, the consultant will then ask questions about:

1. the maximum budget
2. what style the client looking for
3. what style/ type of furniture the client already has
4. the dimensions of the room the client is working with

9. When you are a consultant, you should always try to sell extra merchandise whenever possible.
What is an example of that, shown in the video?

1. rugs and carpets
2. accessories
3. a matching sleeper sofa
4. buy one sofa, get one free

10. What do you think is the difference between an interior consultant and an interior designer?

11. Fill in the gap:
“The interior designer will create a digital ________ of the space that will give you an idea of the room’s potential.”

12. Name THREE different ways that you can contact a design consultant, as mentioned in the video.

Orientation

     What is important to you?

     What is your overall vision for the space?

     What are you unhappy with in your current interior?

Fitting - the body

     Are your feet dangling?

     Is your lower back supported?

     If you were watching tv in this, would you be comfortable?

Fitting - current interior

     What other colours are in your room?

     Do you have different pieces of furniture that you want to match with?

     Are there other accents or accessories that you need?

Helpful phrases: showroom

You can find the worksheet in Teams - Lease material - Interior & Design - Y2 - Spoken Interaction - customer consultation

Preparation: spelling

How to write down information correctly.

vowels & consonants :

a  e  i  o  u
b  c  d  f  g  h  j  k  l  m  n  p  q  r  s t v w x y z
  tricky ones:        A  E  I         G <> J        W         Y 

spelling by using names :                  ....  for  ..............

Alfred, Benjamin, Charles, David, Edward, Harry, Mary, Nellie, Oliver, Queen, Uncle, William, Yellow etc.

• RECAP: 5 minutes
  
  Can you spell your own address? Or your pet's name?

K

King

Speaking exercise with a classmate

touring the showroom, spelling and lunch suggestion    +/- 10 - 15 minutes

scenario C -  switch half-way

One student is the customer that has come back to the store to buy some furniture. However, they have some questions before making their final choice.

 
The other is the interior consultant who has already worked with this client the last time they came by. The consultant is planning on making a sale today.

worksheet: TASK 2

You can find the worksheet in Teams - Lease material - Interior & Design - Y2 - Spoken Production - customer consultation

Evaluation:

How did it go with the spelling? Was it tricky or easy?

Were you able to use the helpful phrases?

What type of lunch location did you suggest to the client?
Did you speak English during the entire lesson?

next lesson: finalising the deal