M1.1 Departures - H4. Selfservice in the Departure Hall

Program Theme 4 
  • Trip around the world
  • Recap Ch.3 - Tickets, Booking Confirmations & Boarding Passes
  • Learning goals
  • Ch.4 - Selfservice in the Departure Hall
  • Assignments
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Slide 1: Slide
LuchtvaartdienstverlenerMBOStudiejaar 1

This lesson contains 33 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 90 min

Items in this lesson

Program Theme 4 
  • Trip around the world
  • Recap Ch.3 - Tickets, Booking Confirmations & Boarding Passes
  • Learning goals
  • Ch.4 - Selfservice in the Departure Hall
  • Assignments

Slide 1 - Slide

Trip Around The World app

Slide 2 - Slide

Recap Ch.3-Tickets, Booking Confirmations & Boarding Passes

Slide 3 - Slide

What is a PNR?

Slide 4 - Open question

The English name for 'reserveringsbewijs' is:
A
reservation copy
B
itinerary
C
trip summary
D
proof of booking

Slide 5 - Quiz

Booking confirmation:
After booking the passenger receives an
 itinerary or ticket receipt

This contains a booking number which is stored in a computer system and called a
Passenger Name Record (PNR) or reference number

Slide 6 - Slide

Passengers can check in more than a month before departure these days
A
TRUE
B
NOT TRUE

Slide 7 - Quiz

When a passenger has an E-ticket he can go to the gate to board the aircraft
A
TRUE
B
NOT TRUE

Slide 8 - Quiz

You are floorwalking as a host in the departure hall and a passenger shows you his documents. Name how you can see whether or not he has a boarding pass!

Slide 9 - Open question

How to recognise?
The big difference between a boardingcard and a booking confirmation or e-ticket is the barcode.
A boardingpass always contains one of these barcodes or QR codes.

Slide 10 - Slide

Ch.4: Selfservice in the departure hall

Slide 11 - Slide

Slide 12 - Slide

Selfservice check-in online
SSCI - selfservice check-in on the kiosks

Slide 13 - Slide

SSDOP-Selfservice drop off bagage

Slide 14 - Slide

Option 1
The passenger used selfservice check-in, at home or at a kiosk and has no bagage to check in.
He can go through securitycheck straight to the gate

Slide 15 - Slide

Option 2:
The passenger already has a boarding pass (digital or printed) but also has bagage for check-in.
The passenger goes to the right handling area for the SSDOP of Drop-off desk

Slide 16 - Slide

Floorwalker SSCI: agent assists the passenger and ensures the check-in via the kiosk runs as smoothly as possible.

Slide 17 - Slide

Assignment:
Book LVD K2:
Read page 75 and do exercise 3.17

Slide 18 - Slide

Direct the passenger to a check-in desk (service desk):
  • when check-in on the SSCI kiosk fails
  • when it comes to special passengers (eg. UM and PRM passengers)
  • when there is oddsize bagage (eg. a bike wheelchair, walker, AVIH, surfboard etc

Slide 19 - Slide

Slide 20 - Link

Paid options:
Besides check-in and print a boardingpass the passenger can:
  • Reserve a seat (preference aisle/window, legspace, 1st row)
  • Book extra bagage
  • Reserve a special  meal
  • Buy an upgrade

Slide 21 - Slide

Commercial role PGSA:
  • you notice a tall passenger: point out the possibility of buying a seat with legroom
  • you estimata whether a passenger is interested in buying an upgrade 

Slide 22 - Slide

Change seat preference:
A passenger often has a preference for:
  • window
  • aisle
A map showing the seats in the aircraft is called a seatplan or seatmap
As PGSA you know how to 'read' a seatmap, so you know how to give the passenger his seat preference.
By offering the oppurtunity for buying an exit seat you generate extra income for the airline (commercial role)

Slide 23 - Slide

Narrow-body: 1 aisle, 2-by-2 seats

Slide 24 - Slide

Wide-body: 2 aisles, 3-4-3 seats

Slide 25 - Slide

Slide 26 - Slide

KL1001
 -> LHR
TYPE 737-900

Slide 27 - Slide

SSDOP

Slide 28 - Slide

Slide 29 - Link

SSDOP:
  • passenger operates the machine himself
  • when size and weight fall within bagage allowance the bagagelabel is printed 
  • passenger labels the bagage himself and the bagage goes directly to the bagage department

Slide 30 - Slide

As a PGSA...
...you are only there to assist when necessary and to see everything goes smoothly.

You direct the passenger to a service desk in case of:
  • oddsize bagage
  • excess bagage
  • when there is no payment found for check-in bagage
  • when the suitcase is already damaged

Slide 31 - Slide

Assignment:
Book LVD K2:
Read page 76 and do assignment 3.18 en 3.19

Slide 32 - Slide

HUISWERK:
Boek LVD K2:
Lees pagina 75 en maak opdracht 3.17
Lees pagina 76 en maak opdracht 3.18 en 3.19

Modulereader blz 25: 
opdracht 4: Seatplan
Let op: Word document is niet meer te bewerken door jullie dus kopieer de tekst en zet in nieuw Word bestand en lever dat in in Cum Laude!

Slide 33 - Slide